Print cartridge error messages
If you receive a print cartridge error message, follow these directions.
Incorrect or missing print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in
Incorrect or missing print cartridge
.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in
Print cartridge is faulty or not installed properly
to resolve the problem.
"Print cartridge carriage is stalled" message
If the printer stalls while you are printing a document, follow the instructions in
Printer is
stalled
.
Troubleshooting
55
"Print cartridge is in the wrong slot" message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle. Follow the instructions in
"Print cartridge is in the wrong slot"
message
to resolve the problem.
"Printing in ink-backup mode" message
If you receive this error message, follow the instructions in
Incorrect or missing print
cartridge
.